Jabber Phone Services Troubleshooting: Lesson 3: Troubleshooting Jabber Desk Phone



    Lesson 3: Troubleshooting Jabber Desk Phone

    Lesson 3: Troubleshooting Jabber Desk Phone In this free training video about Jabber Phone Services Troubleshooting, Manjunath D S & A M Mahesh Babu of the Cisco Technical Assistance Center (TAC) team continue to explain key information about Troubleshooting Cisco Jabber Phone services by discussing how to troubleshoot Jabber Desk Phone. The following additional informational resources are provided in this lesson. Show Additional Information



    Troubleshooting Deskphone - Logs to Collect

    • Jabber Problem Report
      • Sign out and exit the Jabber application
      • Delete all the existing logs located at, •C:\Users\username\AppData\Local\Cisco\Unified Communications\Jabber\
    • C:\Users\username\AppData\Roaming\Cisco\Unified Communications\Jabber\
      • Restart Jabber
      • collect the Problem report
    • (From Jabber Help menu, select "Report a problem" option to launch problem reporting tool and follow instructions. )
      • ‘CTI Manager’ Service traces from CUCM in “DETAILED” level


    Keywords to check in PRT

    • Succeed., - To List CTI Message request sent to CUCM
    • Received, - To List CTI Message response received from CUCM
    • DeskPhoneConnectionContext:: - To List Jabber actions on the CTI response received
    • SERVICE_START_RESULT: - To see the result of Registration process
    • deskphoneprovider\DP - To list all log lines related to Deskphone
    • CtiConnection: - To see the CTI connection process to CUCM
    • serverType [CucmDeskphone] - To check the status of Phones services


    CTI Messages in PRT

    CTI Manager logs


    Lesson 1: Jabber Softphone Registration and Troubleshooting

    Lesson 2: Jabber Desk Phone Configuration and Registration

    Lesson 3: Troubleshooting Jabber Desk Phone

    Lesson 4: Questions and Answers

    Post-Seminar Discussion Thread

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